This article is aimed at:


Guests/tourists who have made a reservation on booking.com
Establishments who manage an ad on Booking.com

 

It explains the different ways of getting in contact with Booking.com

 

CUSTOMER: HOW DO I JOIN BOOKING.COM?

To get in touch with Booking.com, you can simply contact them by telephone on: +33 157 32 92 09. This number is free, no taxes apply and the service is open 24 hours a day from Monday to Friday. Booking.com is generally fairly reactive and should answer your questions quickly.

 

A few examples:

I wish to cancel a reservation. You should know that, depending on the establishment, even if the conditions are strict, Booking.com may intervene to ask them to waive their cancellation fee.
I wish to make a complaint about the establishment where I made a reservation. In this case, Booking.com can ask the establishment for a commercial gesture on your behalf or intervene to resolve the problem.
I don't speak the language of the establishment and can't manage to communicate with them. The Booking.com service is multi-lingual and can easily help you.

 

If your question is not urgent, you can simply send them a message from the form on their webpage: contact us. Then go to your reservation page (which enables you to manage your reservations) and formulate your question.

Their service can also be reached by e-mail at service.clients@booking.com.

 

Why not make your next reservation on ClubLord where the customer service is also excellent? Discover our platform and get away from it all in one of our superb apartments.

VISIT CLUBLORD

ESTABLISHMENT: HOW CAN I CONTACT BOOKING.COM?

Please go to your extranet site: https://admin.booking.com/ and click on the inbox:

Boite de réception Booking

 

 

Then click on the new message, select the appropriate subject and send your message: écrire à booking.com

You can also contact the local customer services line on: +33 36 92 52 626.

 

Do you manage an apartment or house on Booking.com? Had enough of managing it yourself? Why not give our holiday lettings management service a go?

Find out more about the BnbLord management service.


Write to booking.com

 

If you have a specific question or wish to appeal a decision made by customer services, you can write to the head office of Booking.com in the Netherlands, preferably in English. Their address is:

Postbus 1639
1000 BP Amsterdam
Pays-Bas


APPENDIX: LOCAL TELEPHONE NUMBERS FOR BOOKING.COM

 

N.B.: Don't forget to add the country code at the beginning of the telephone number. Please note that the telephone numbers for bookings are free and no taxes apply in the vast majority of countries.

 

Europe


Netherlands

Traveler customer service
Local number: 070 770 3884
Customer service institutions
Support in Dutch: 020 20 35 412

Austria

Traveler customer service
Local number: 01 20 60 92 409
Customer service institutions
Support in German: 01 20 60 92 408

Belgium

Traveler customer service
Assistance in French: 027 00 66 51 Assistance in Dutch: 027 00 67 00
Customer service institutions
Support in French: 027 00 67 86
Support in Dutch: 027 00 67 87

Bulgaria

Traveler customer service
Local number: 00800 119 4467
Customer service institutions
Support en français: 00800 119 4468

Croatia

Traveler customer service
Local number: 0800 806 200
Customer service institutions
Support in Croatian: 0800 806 201

Cyprus

Traveler customer service
Local number: 800 975 00
Customer service institutions
Support in Greek, Modern (1453-): 8009 7501

Czech republic

Traveler customer service
Local number: 239018307
Customer service institutions
Support in Czech: 239018306

Denmark

Traveler customer service
Local number: 43 31 49 53
Customer service institutions
Support in Danish: 43 31 49 81

Estonia

Traveler customer service
Assistance in English: 800 0111 666 Assistance in Russian: 800 0111 668
Customer service institutions
Support en français: 800 0111 667
Support in Russian: 800 0111 669

Finland

Traveler customer service
Local number: 0972519897
Customer service institutions
Support in Finnish: 0972519805

la France

Traveler customer service
Local number: 01 57 32 92 09
Customer service institutions
Support in French: +33 (0) 1 57 32 92 65

Germany

Traveler customer service
Local number: 069 17 07 76 582
Mobile phone: additional fees may apply
Customer service institutions
Support in German: 069 29 95 71 950

Georgia

Traveler customer service
Customer service institutions
Support en français: +44 20 3320 2610

Greece

Traveler customer service
Local number: 00800 127 605
Customer service institutions
Support in Greek, Modern (1453-): 00800 127608

Hungary

Traveler customer service
Local number: 06 1 77 77 400
Customer service institutions
Support in Hungarian: 17777401

Iceland

Traveler customer service
Local number: 800 82 32
Customer service institutions
Support en français: 800 8235

Ireland

Traveler customer service
Local number: 01 90 75 882
Customer service institutions
Support en français: 01 907 5883

Italy

Traveler customer service
Local number: 02 233 31 342
Customer service institutions
Support in Italian: 02 912 94 971

Latvia

Traveler customer service
Assistance in English: 8000 4464 Assistance in Russian: 8000 4475
Customer service institutions
Support en français: 8000 4465
Support in Russian: 8000 4495

Lithuania

Traveler customer service
Assistance in English: 8800 31672 Russian Support: 8800 31674
Customer service institutions
Support en français: 8800 31673
Support in Russian: 8800 31675

Norway

Traveler customer service
Local number: 23024708
Customer service institutions
Support in Norwegian: 23024709

Poland

Traveler customer service
Local number: 0223060855
Customer service institutions
Support in Polish: 0223060856

Portugal

Traveler customer service
Local number: 308 805 832
Customer service institutions
Support in Portuguese: 308 805 833

Romania

Traveler customer service
Local number: 0373 788 021
Customer service institutions
Support en français: 0373 788 022

Russia

Traveler customer service
Local number: 499 271-87-36
Customer service institutions
Support in Russian: 499 271-87-38

Slovakia

Traveler customer service
02 686 226 40
Customer service institutions
Support in Czech: 02 686 226 41

Slovenia

Traveler customer service
Local number: 0800 812 00
Customer service institutions
Support en français: 0800 812 01

Spain

Traveler customer service
Spanish assistance: +34 91 27 68 614
Customer service institutions
Support in Spanish: 91 27 68 934

Sweden

Traveler customer service
Local number: 08 59 36 63 58
Customer service institutions
Support in Swedish: 08 59 36 63 02

Swiss

Traveler customer service
Assistance in German: 0445 111 637 Assistance in English: 0445 111 601 Assistance in French: 0445 111 635 Assistance in Italian: 0445 111 639
Customer service institutions
Support in German: 0445 111 638
Support en français: 0445 111 631
Support in French: 0445 111 636
Support in Italian: 0445 111 640

UK

Traveler customer service
Local number: 0203 564 6725
Customer service institutions
Support en français: 0203 684 7923

Ukraine

Traveler customer service
Assistance in Russian: 0800 502 312
Customer service institutions
Support in Russian: 0800 502 315
Asia


Cambodia

Traveler customer service
Customer service institutions
Support en français: +44 20 3320 2610

China

Traveler customer service
Assistance in Chinese (Cantonese): 400 882 2815 Assistance in Chinese (Mandarin): 400 882 2810
Customer service institutions
Support in Traditional Chinese (zh-TW): 400 882 2817
Support in Chinese: 400 882 2814